In the UK’s most densely populated borough, NHS Islington CCG, is rolling out Map Referrals v2.7 to its 34 GP Practices as part of its commitment to enabling transparency on local care pathways and locally commissioned services.

The deployment is being led by Noshin Khaja, Map of Medicine Project Manager at Islington CCG. She said: “Within our CCG it is important to ensure that all GPs and practice teams can access local information through Map Referrals. All of our care pathways and referral forms are available on Map Referrals, and the CCG works hard to ensure that they are kept up-to-date and with accurate information. Having used Map of Medicine for a number of years we recognise the importance of a controlled roll out and are working in collaboration with our GP practices ensuring all users have access to the most advanced version.”

The latest version of Map Referrals v2.7 includes the following enhancements:

  • New ‘slide out’ style navigation from Map Sidebar to streamline access to urgent referrals and 2ww referral forms
  • Easier navigation and improved search in the Referral Form Directory to allow you to find the referral forms you need faster
  • Improved compatibility with Internet Explorer 11
  • Better integration with the GP clinical system

In addition to the user experience enhancements, Map Referrals v2.7 is the first update from Map of Medicine that installs an ‘Update Manager’ which enables the platform to become automatically receptive to any future software updates. This eradicates the need for any manual installation or individual upgrades in the future.  It also gives CCGs greater control over when they choose to apply the update in line with their own local timelines.

Noshin commented: “Since updating our GP Practices to v2.7, we have been really happy that the update is more stable and reliable than any other versions used. We have also noted a reduction in the numbers of issues reported. The remote installation process has been really simple with minimal impact on practices and the users. As part of our controlled roll out we ensure that Map Referrals is updated firstly on the Practice Manager’s PC and then configured for the practice as a whole. GP IT then pushes out v2.7 to all remaining PCs within the practice (this can be scheduled outside working hours). We have received positive feedback from Practice Managers and GPs alike expressing the solution is useful and supports them with bridging the gap between clinical and administrative workflows. For example, in one of our GP practices, the practice administrative team directs all referrals, on the GP’s request. The team members gave positive feedback telling us that using Map Referrals is user friendly and time efficient as there is no need to contact services for current referrals forms and pathway information. They are most pleased to have received training. Others have reported that they find it helpful to save their notes within care pathways (only visible to them) which are used to create a Continued Professional Development (CPD) report. This report can be used to support their appraisal and revalidation.”

Map of Medicine is working with Islington CCG to ensure that all those that need access to the latest version have it installed. The CCG is keen to involve the community in the use and development of Map Referrals, and they plan to share usage data as part of quarterly practice packs and ask for feedback on how it could be improved locally.

Noshin’s top tips:

  1. Map Referrals can be enormously useful for non-clinical staff as practice managers can keep up to date with Locally Commissioned Services so include them in training and ensure that they have access to it
  2. Work with GP Practice Managers and GPIT to schedule the update of v2.7. Once it’s installed on their PC, they can instantly ensure that all GPs and users in that Practice are updated on the same day or when convenient.
  3. As with any healthcare IT project, it’s important to manage the project closely and don’t be afraid to chase up colleagues if you need something! In return, try to make yourself available for questions and help establishing a personalised approach to working your Primary Care colleagues – and also remember to share the good news and best practice.
  4. It can be a great tool for registrars – the GP registrars in our area love it! They tell us it’s a useful starting point for understanding the vast clinical and non-clinical care pathways and services in Islington

For more information on how you can get the latest features from Map Referrals, please contact us.