NHS St Helens CCG has overhauled the way in which patients are referred by GPs for treatment, with a view to improving the quality of referrals, reducing over-activity across high-volume pathways, and improving access to community services.
The CCG’s improvement plan included the development of a localised care pathway programme using Map Pathways, from Map of Medicine, combined with the introduction of a Referral Management System.
Over 60 local care pathways have been developed, tackling clinical areas that the CCG had identified as priorities and where there was the biggest opportunity for improving care quality for the patients of St Helens. The CCG developed local pathways to help GPs direct appropriate referrals away from secondary care to local GP lead community clinics for Ear, nose and throat, dermatology and gynaecology.
Using RightCare Commissioning for Value data as a guide, the CCG is also working on areas of high variation, which include gastroenterology, and have developed maps on the management of dyspepsia, peptic ulcer disease and irritable bowel disease.
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